Mapex Marching Percussion 1 Year Limited Warranty
All Mapex Marching Percussion instruments are guaranteed free of defects in workmanship and materials for a period of 1 year from the original date of purchase. KHS America’s obligation under this Warranty is limited to the repair or replacement of any defective part or parts of said products when the instrument is returned to KHS America, Inc. or an Authorized Mapex Marching Percussion Dealer, or following examination by a Mapex Marching Percussion representative. This Warranty is valid to the original purchaser only and is not transferable.
Warranty Coverage And Time Period:
Wood Drum Shells are covered under a limited lifetime warranty to the original retail purchaser against splitting, ply separation, material failure and going out of round as a result of manufacturing. Defects caused as a result of wear, handling, negligence, temperature, humidity, corrosive atmosphere or other external causes are not covered under this limited lifetime warranty.
Finish & Hoops
Both lacquered finished and hoops and all wrapped finishes are warranted to the original retail purchaser against defective material and workmanship for one (1) year from date of original purchase. Defects caused as a result of wear, handling, negligence, temperature, humidity, corrosive atmosphere or other external causes are not covered under this limited lifetime warranty.
The following items are not covered under the Mapex Marching Percussion Warranty:
- Heads, plating, snares, straps, normal wear and tear
- Damage from shipping or transportation
- Items sold as “B-stock”, re-sold, sold as second hand, or sold as used instruments
- The Mapex Marching Percussion Warranty is rendered void on all items that have been altered, modified or subjected to improper operation, misuse, neglect or exposure to extreme conditions
To Obtain Warranty Service
Contact your local Mapex Marching Percussion dealer. If a local dealer is not available contact KHS America customer relations team directly at the information provided below or see www.quantummarching.com for more information. A return authorization will be required for all warranty services to be addressed specifically by KHS America, Inc.
KHS America, Inc.
12020 Eastgate Blvd.
Mt. Juliet, TN 37122
Attn: Customer Service -Warranty Repair